1. Commitment to Medical Confidentiality
Care Nest ("Care Nest Home Nursing & Healthcare", "we", "our", or "us") operates home nursing, patient care, physiotherapy, and clinical attendant services throughout Islamabad and Rawalpindi. This Privacy Policy governs the manner in which we collect, maintain, protect, and handle personal health records, demographic details, and emergency contacts submitted through our website (carenest.pk), patient registration forms, and telephone intake channels.
We never sell, lease, trade, or monetize your patient health information (PHI) or contact data to pharmaceutical marketers, insurance third-parties, or advertising brokers. Your records remain strictly between your family and assigned clinical coordinators.
2. Information We Collect
To provide safe, accurate, and customized home healthcare suited to the specific diagnosis of each patient, we collect the following categories of data:
- Patient Demographics: Full name, nickname, date of birth, biological sex, marital status, and government CNIC / B-Form identification number.
- Residential & Contact Data: Complete street address, sector/society (e.g. F-10, DHA, Bahria Town), primary mobile number, alternative family phone, and authorized voicemail permissions.
- Clinical Care Requirements: Selected healthcare service (Elderly Care, Bedridden Care, Post-Op Rehabilitation, Wound Dressing, Injections), care shift preferences (Day 12h, Night 12h, 24/7 Live-In), and attending physician / hospital details.
- Emergency Contact Personnel: Name, relationship to patient, and 24/7 direct telephone numbers of designated family guardians.
3. How Your Information Is Used
All gathered data is strictly deployed for legitimate healthcare delivery, including:
- Matching your loved one with a qualified registered nurse (RN) or certified nursing assistant possessing specific experience with the patient's condition.
- Generating the official, verifiable Patient Registration Dossier and printable care intake slip.
- Maintaining direct care coordination between attending family members, dispatch supervisors, and the assigned bedside nurse.
- Enabling rapid emergency escalation to partner hospitals or ambulance dispatchers in critical health events.
4. Clinical Data Protection & Storage
We employ modern digital defenses to ensure unauthorized third parties cannot access clinical documents:
- Transport Encryption: All form transmissions occur over encrypted SSL/TLS (HTTPS) protocols.
- Restricted Database Access: Patient records are protected behind cryptographic PIN authentication accessible solely by senior clinical triage staff.
- Nurse Confidentiality Agreements: Every nurse and attendant deployed by Care Nest signs a legally binding non-disclosure agreement prohibiting photography, social media sharing, or discussion of patient home environments.
5. Patient Rights & Record Control
Under healthcare ethics standards, patients and their designated legal guardians hold full rights to:
- Request a digital or printed copy of their historical patient registration intake record.
- Amend, update, or rectify contact phone numbers, addresses, or primary attending physician details.
- Request the archival or deletion of digital inquiry records following the conclusion of home nursing service contracts.
6. Privacy Inquiries & Contact Details
If you have questions regarding this Privacy Policy or wish to request an update to your patient records, please contact our Clinical Data Privacy Desk directly: